Information BioRender Collects and How It Is Used
BioRender collects information in different ways from Users who access the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Services. We do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
Acceptance of Terms
Users are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, email address, billing information (such as a credit card number). The personal information collected from Users during the registration process is used mainly for the following purposes:
- To manage each User’s account (such as those used for security and billing purposes)
- To contact and / or correspond with you
- To process payments
- To facilitate and improve your use of the Services and the Website
- To comply with legal and regulatory requirements
- To better help with services being provided including understanding what Assets need to be developed for you
This information is not shared with third parties unless specifically stated otherwise or in special circumstances. BioRender may also generate non-identifying and aggregate profiles from personal information Users provide during registration. No personally identifiable information will be disclosed to the public.). As explained in more detail below, we may use this aggregate and non-identifying information to further enhance our Services.
Disclosure of Personal Information
It is BioRender's policy not to use or share the personal information about its Users. However, BioRender may disclose personal information about Visitors or Customers, or information regarding your use of the Services or Web sites accessible through our Services, if you have expressly instructed us to do so or for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service or other User policies; to operate the Services properly; or to protect BioRender and our Customers.
Responses to Email Inquiries
When Visitors or Customers send email inquiries to BioRender, the return email address is used to answer the email inquiry we receive. BioRender does not use the return email address for any other purpose and does not share the return email address with any third party.
We may periodically conduct both business and User surveys. We encourage our Users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to our Customer Surveys and aggregate it to create broad, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregate information to improve the quality of our services, and to develop new services and products. This aggregate non-personally identifying information may be shared with third parties.
"Cookies" and How BioRender Uses Them
Other Information We Collect
We also will collect information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on this Website, and information volunteered by the user which is considered non-personal Information. Business contact information such as the name, title, business address or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Non-Personal Information is collected or derived by us in the course of operating the Website and the Services. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie when you choose to visit the Website. We need this information in order to operate the Services, but we do not share it with any third parties. This policy does not restrict our use of Non-Personal Information.
Updating Your Profile
You may update or correct your personal information related to your account through your Dashboard or by contacting Customer Support at email@example.com. If you wish to request deletion of your personal information, then please contact us at firstname.lastname@example.org. We will respond to requests within a reasonable timeframe. We retain and use your information as necessary to comply with our legal obligations, contractual statute of limitations, resolution of disputes, and enforcement of our agreements. Please note that we may not be able to delete all of your data upon request depending on the reasons above and the nature of your interactions.
How we share your data
Legal Disclosure. We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others. It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations; or (4) protect the security or integrity of our Service. We attempt to notify customers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order, or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
Data Controller. Unless explicitly stated otherwise, BioRender is the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
Outside Parties and Sites
Right to Access and/or Take Your Data
You may contact BioRender to request a copy of your personal data and can ask for a copy of personal data be provided in machine readable form. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us.
Privacy Protection for Children
BioRender does not target children or teenagers under the age of eighteen years old, for the collection of information online. BioRender recommends and encourages that children ask a parent for permission before sending personal information to BioRender, or to anyone else online.
Our website is not intended for use by anyone under the age of consent. If you are under the age of consent, please do not attempt to create an account or send any information about yourself to us, including your name, address, telephone number or email address. No one under the age of consent may provide any personal information to us, and we do not knowingly collect personal information from anyone under the age of consent. If we learn that we have collected personal information from a child under age without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of consent, please contact us immediately.
Please remember that any information you may disclose in public areas of our web sites or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Our Commitment to Data Security
Services and web sites we sponsor or host have comprehensive security measures in place to protect our systems and data against the unauthorized disclosure, loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we truthfully cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. Our BioRender Trust Center webpage which details our security measures, controls and policies is available at https://security.biorender.com/.
BioRender Customer Service 49 Spadina Ave. Ste 200, Toronto, Ontario M5V 2J1
LAST UPDATE: December 2023